Terms + Conditions.

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website also contains links to other websites, which are not operated by Grey and Copper and has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each site.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

If you have any questions about these terms and conditions, you can contact us using the form on this website.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the payment method used to place your order and that there are sufficient funds to cover the cost of the goods.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’. All prices advertised are subject to such changes.

Discount Codes

Discount codes are only valid for orders placed online. Discounts for any bespoke stationery should be arranged with Grey and Copper direct. Discount codes codes entitle you, at the time of ordering, to a saving on a new order placed via the website and are not valid in conjunction with any other offer. The discount is only valid for the time indicated on the specific marketing material.

We reserve the right to decline orders where, in its opinion, a discount code is invalid. Only one voucher code can be used per order, per person.

*VIP LoandBehold Another Wedding Fair 22 - offer valid until 30/04/23 on orders over the value of £10

Payment

Payment in whole, by credit card or debit card, is required before dispatch of goods. Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form.

All payments on greyandcopper.com are processed via Stripe payment fulfilment service. Grey and Copper assumes no liability for the availability and functionality of this service. Grey and Copper assumes no liability for any financial loss caused by the use of Stripe payment service. Stripe complies with the Electronic Commerce Directive. 

Delivery

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

 

Cancellations

Orders can be cancelled if made within 30 minutes of ordering and if they have not been shipped out by us.

We reserve the right to cancel the contract between you and us if: we have insufficient stock to deliver the goods you have ordered or one or more of the items you ordered was listed at an incorrect price due to a typographical error. If we do cancel your contract we will notify you by e-mail and will credit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days.

 

Returns

If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within seven working days of the delivery of the goods in question. If you notify us of a problem under this condition, our obligation to you will be either:

  • To make good any shortage or non-delivery, or

  • To replace any goods that are damaged or defective, or

  • To refund to you the amount paid for the goods in question in whatever way we choose.

We reserve the right to change these Terms and Conditions at any time.